Refund & Cancellation Policy

Last updated: July 2026

This Refund and Cancellation Policy governs all bookings, session payments, and refund requests made through the SkoolAccess platform ("Platform"), operated by IKORE LTD trading as SkoolAccess. By making a booking on the Platform, you agree to this policy.

Summary: Students may request a refund for a cancelled or unfulfilled session. Tutors retain payment for completed sessions. Disputes are handled by SkoolAccess support within 5–7 business days.

1. Booking and Payment

  • Sessions are booked and paid for through the SkoolAccess platform using supported payment methods.
  • Payment is held in escrow until the session is completed and confirmed.
  • Tutor rates are displayed on their profile and agreed upon before booking.
  • SkoolAccess may charge a platform service fee, which is displayed at checkout before payment.

2. Cancellation by Student

  • More than 24 hours before the session: Full refund of the session amount.
  • Between 12 and 24 hours before the session: 50% refund. The remaining 50% is paid to the tutor as a late-cancellation fee.
  • Less than 12 hours before the session, or no-show: No refund. The full session amount is released to the tutor.

3. Cancellation by Tutor

  • If a tutor cancels a confirmed session at any time before it starts, the student receives a full refund.
  • Repeated tutor cancellations may result in the tutor's account being reviewed or suspended.
  • If a tutor does not appear for a confirmed session (no-show), the student receives a full refund and the incident is logged against the tutor's account.

4. Session Completion

  • A session is considered "completed" when both the tutor and the student confirm it via the platform, or when the scheduled session time has passed without a dispute being raised within 24 hours.
  • Upon session completion, payment is released from escrow to the tutor's SkoolAccess wallet.

5. Disputes and Refund Requests

If you believe a session was not delivered as agreed, you may raise a dispute:

  1. Log in to your SkoolAccess account and navigate to Bookings.
  2. Select the relevant session and click Raise a Dispute.
  3. Provide a clear description of the issue and any supporting evidence.
  4. SkoolAccess support will review the dispute within 5–7 business days.
  5. Both the student and tutor will be contacted for their account of events.
  6. SkoolAccess will make a final decision and either release payment to the tutor or process a refund to the student.

Disputes must be raised within 48 hours of the scheduled session end time. Disputes raised after this window may not be eligible for a refund.

6. Refund Processing

  • Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
  • Platform service fees are non-refundable unless SkoolAccess is at fault.
  • Refunds are processed in the currency of the original payment. Exchange rate fluctuations are not our responsibility.

7. Subscription Plans

  • Subscription fees are non-refundable once the billing period has started, unless required by applicable law.
  • You may cancel your subscription at any time; access continues until the end of the paid billing period.
  • If SkoolAccess discontinues a subscription tier, a pro-rata refund may be issued for the unused portion.

8. Exceptions

Refunds outside this policy may be considered at SkoolAccess's sole discretion in exceptional circumstances, such as:

  • Verified technical failure of the SkoolAccess platform preventing a session from taking place.
  • Emergency situations with supporting documentation.
  • Cases where the tutor misrepresented their qualifications.

9. Chargebacks

Initiating a chargeback with your bank before contacting SkoolAccess support may result in temporary suspension of your account pending investigation. We encourage you to contact us first; chargebacks significantly delay resolution for all parties.

10. Changes to This Policy

SkoolAccess reserves the right to update this policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this policy or wish to raise a billing concern, please contact us:

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